Troubleshooting hub
Something not working? This page points you to the right troubleshooting guide for each part of the platform.
Dedicated troubleshooting pages
- Content troubleshooting — content not appearing in the app, publish/expire issues, missing images or video
- Giving troubleshooting — ACH delays, donations missing from your ChMS, duplicate donor profiles
- Integration troubleshooting — duplicate ChMS records, sign-in issues after merged accounts, sync problems
- App troubleshooting basics — member-facing guide for app and sign-in issues
Troubleshooting sections on feature pages
These pages include a Troubleshooting section for their feature:
- Search — content missing from search results
- Communities & groups
- Chat & moderation
- Prayer
- Events
- Livestreams
- Push notifications & messaging
- Dashboard: reading your analytics — empty charts, missing data
- Amplitude for deeper analysis
Error reference
- Common errors — a catalog of specific error messages, what they mean, and what to do
Still stuck?
If you've worked through the relevant guide and the problem persists, contact Apollos support. Include what you were trying to do, the exact error message (if any), when it happened, and what you've already checked — it speeds things up enormously.